Frequently Asked Questions
A VA is a virtual assistant who will work remotely with you to carry out assigned tasks
Assigned tasks are mainly completed remotely. In other words, in most cases, you will not necessarily be in the same city as your virtual assistant
You will never physically meet your VA, save for a few exceptions. Most of your interaction will be via email, phone, and videoconference.
Check out our “Learn More” page which addresses this topic.
All members of our pool of VAs are seasoned experts in their domain to ensure the quality of their work. Also, we carefully handpick our VAs. We assess many factors based on your needs, like personality and skills, to ensure an optimal match. Experience is one of the selection factors, but we also like to offer opportunities to all types of candidates.
Some projects could require several VAs specialized in different fields to fully meet your needs.
All our collaborators are self-employed. They manage their own schedule. If you need help outside of your VA’s office hours, we will be happy to provide the necessary support.
Assistants record the hours worked and send them to us every weekend. No other costs are incurred.
We accept credit cards and bank transfers. The terms of payment are detailed on your invoice.
Though this rarely happens, some collaborations are not successful for various reasons. Contact us immediately to discuss the situation. We’ll fine-tune our understanding of your needs and put you in touch with a VA who will better meet your expectations.
Contact us by email at email@example.com. We’ll gladly answer your questions.
Lily Max is committed to protecting the work of our VAs while protecting the interests of our clients. As such, payment is received prior to providing services to clients. Our VAs are paid after the completion of their duties.